Support

Help with Ouro tools, billing, refunds, disputed charges, and account access.

Billing, refunds, and disputed charges

Email zack@pakoma.dev with your Stripe receipt or payment identifier, Ouro account ID if available, payment date and amount, and a brief description of the issue. Requests are reviewed against the payment, completed usage, and remaining credit balance. A request does not automatically issue a refund. An account affected by a payment dispute may be placed on hold during review.

Failed jobs cancel reserved usage credit; this is a balance adjustment, not a bank or card refund. Include the tool name and approximate time if an adjustment appears missing.

Account access and tool problems

Lost API keys cannot be recovered. A receipt may help investigate billing but does not recover a key. Never send API keys, passwords, full card numbers, private result links, documents, form responses, or webhook payloads. For tool problems, include the tool, approximate time, error code, and browser or API client without attaching submitted content.